Minor Hotels enhances training with a segmented, global digital experience

Minor Hotels Europe & Americas is one of the leading international hotel groups, with more than 350 work centers in 30 countries and recognized brands such as NH Collection, Avani or Anantara. In this context, digital training becomes an essential lever to efficiently reach a diverse, dispersed and global workforce.

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A more attractive, segmented course available to the entire workforce

Minor Hotels Europe & Americas needed to transform its environmental awareness course, improving both its visual design and its training structure. The goal was to achieve a clearer, more intuitive and personalized experience, without sacrificing scalability.

A single multi-language SCORM, accessible and lightweight

The solution had to allow content segmentation by department and be available in 7 languages, all contained in a single SCORM to avoid fragmented management. This was an unusual technical challenge, due to the complexities of layout and the weight of the file.

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Design and navigation adapted to each professional profile

We redesigned the entire course with Storyline 360, achieving a visually renewed, agile and user-oriented experience. With such a heterogeneous workforce, it was key to offer an experience that would facilitate understanding for any profile, regardless of their role or language. We incorporated a departmental segmentation functionality, where each participant initially accesses the content relevant to his or her position. Once completed, they are free to explore other areas. Thus, the experience is both personalized and transversal.

Linguistic accessibility, technical efficiency and focus on expertise

The course is available in 7 languages, with a fluid navigation that allows you to switch languages without losing progress. In addition, we prioritized a clean, clear and straightforward UX/UI design, knowing that the time available for training is limited. A single video per language and file weight optimization allowed us to maintain high quality with minimal load on the LMS.

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The results

The final solution has enabled Minor Hotels Europe & Americas to offer more effective, segmented and scalable environmental training, aligned with its sustainability strategy and global vision. Thanks to Storyline 360, a single multilingual and adaptive SCORM has been achieved, allowing unified management, reducing technical complexity and optimizing the user experience. All this, with an accessible learning approach aligned with the values of the hotel group.

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