EXTENDED ENTERPRISE

Extended enterprise: Strengthening relationships with your customers, partners and distributors through training

What is extended company training ?

The extended company training strategy facilitates training for external groups such as customers, resellers, franchisees and distributors to improve profitability, better reflect the brand, ensure quality and strengthen customer service.

How can extended enterprise training help my organization?

Increases brand awareness

Improved customer relations

Generate leads and increase sales

Improved product adoption

Maximizes customer retention

Provides a more unified voice in sales and marketing

Helps to meet the company's objectives

Reduces customer support interactions

The extended in-company training includes all these groups

Customers

Builds stronger relationships and improves customer retention through training

Distributors and Partners

Offer motivating learning experiences with high completion rates for your network of distributors and partners.

External Collaborators and Suppliers

Provides a unified voice that allows all external collaborators to feel part of the organization.

Franchisees

Add value to your franchise network with an e-learning platform that offers simple and personalized management

Build stronger customer relationships through digital learning.

The cost of acquiring and retaining customers has never been higher, so providing training on your product is more important than ever.

Drive customer adoption of your product.
Increase customer retention by making better use of your product.
Grow your customer community.

Modernize onboarding and get value faster by training your customers and suppliers

The period from customer acquisition to use of your product is crucial to ensure customer satisfaction and motivation. With a modern onboarding experience, you can train your customers and external suppliers in no time.

Customize onboarding experiences.
Design experiences to help customers and suppliers achieve their training in record time.
It develops blended learning programs combining live and self-paced training.

Personalized experiences to drive continuous engagement

Drive customer and partner success by providing ongoing training on your products, services, processes, features, updates and trends. Customers and partners will keep coming back through personalized learning experiences, gamification and peer-to-peer communities.

Drives expansion opportunities and additional sales.
Generate new business through customer and partner referrals.
Create a community through collaboration.

Improve your market position

Customer training is an opportunity to differentiate yourself in the marketplace, generate new leads, increase brand awareness and protect your position in the marketplace.

Position yourself as a market leader with a Digital Learning program for your customers.
Establish a community of customers and prospects who will participate in training and certifications that will enhance their careers.

Find out how Totara can be adapted to your organization

Choose a tool that will help you enhance talent and learning in your organization.

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