Strategic training for partners and suppliers: the secret to an agile supply chain

Did you know that only 25% of organizations design training plans tailored to their specific objectives? According to Brandon Hall Group.

This means that most companies are missing out on a key lever to improve their operational performance: external training. In an environment where the supply chain and logistics processes must be agile, consistent and resilient, the partner and supplier training is one of the most effective strategies for aligning objectives and multiplying results..

Why invest in partner training and supplier training?

One of the most common mistakes in the value chain is to assume that our external collaborators are aligned with our processes, culture and objectives… without having previously worked on it.

Partner training and supplier training enable:

• Ensure consistency in quality and service standards.
• Reduce operational errors and response times.
• Improve communication and collaboration between internal and external teams.
• Increase the commitment and loyalty of your strategic partners.

And all this translates into a more resilient, synchronized and result-oriented supply chain that also allows you to strengthen relationships through training. Discover how training your external network of partners, suppliers or distributors can directly help your organization.

How to design an e-learning strategy for your external network

1. Define joint objectives with your partners and suppliers.

Before designing any training program, ask yourself:

What do you expect from your suppliers and what do they need to work better with you?

Co-creating training objectives involves listening and adapting the strategy to both sides of the relationship.

2. Choose an adaptable corporate e-learning platform.

The corporate elearning is ideal for this type of audience:

• Allows training of users from multiple locations.
• Guarantees a homogeneous experience.
• Facilitates traceability and tracking of results.

At Actua, for example, we work with platforms such as Totarawhich allows you to create customized training environments that can be managed from a single point.

3. Segment training according to type of partner or supplier.

Not all partners have the same needs. A distributor does not require the same training as a logistics provider or a technical support center.

Offering differentiated training paths improves engagement engagement and accelerates learning.

4. Evaluate results and optimize your training strategy.

Training cannot be an “event”. It has to become a continuous and strategic process.

Periodically evaluate the performance of your external network and adapt the contents according to the challenges of each moment.

External training: your key tool for aligning quality, processes and culture

Training your partners not only improves their performance. It also reinforces your company culture, transmits your standards and multiplies your capacity to adapt to market changes.

At Actua, we believe in training that unites, that creates community and that fosters lasting and effective relationships. Because true learning begins when we share purpose, not just processes.

Companies such as Wallbox o Stuart have opted to train their distribution and customer service channels through flexible and adapted e-learning environments.

The result? Fewer errors, more autonomy and a better experience for your end customers.

Design your partner and supplier training program with Actua

Request a demo and discover how a training plan for partners and suppliers can improve your operational efficiency and strengthen your supply chain…

If you would like more information on training in the extended enterprise, you can also download our ebook Extended Enterprise: The strategy that extends training to all groups in the organization where we tell you how Revlon, Wallbox and Kids&Us have done it.