Revolutionizing training with interactive video and self-study

Glovo is an innovative, multi-service app that connects users with businesses and delivery drivers, offering on-demand services from restaurants, supermarkets, grocery stores and local businesses. Its vision is to make it easy for anyone to access everything their city has to offer, allowing our users to enjoy whatever they want, whenever they want, wherever they want. Founded in 2015 in Barcelona, it operates in 25 countries in Europe, Central Asia and Africa.

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1 The challenge

Transforming training to an autonomous, scenario-based approach. The company needed practical and scalable content to train thousands of employees each year, without losing connection to the reality of the job.

2 Our proposal

Implement Vyond as a central tool for creating interactive training videos. The combination with Rise and Storyline allowed for a seamless, engaging experience aligned with real customer service situations.

3 The results

25% reduction in employee training time. Increased engagement, better knowledge retention and a direct impact on Customer Satisfaction Score after the implementation of the new content.

Creating immersive and self-learning content

Glovo needed to transform its training methodology towards a more autonomous and interactive approach, without losing the ability to convey real-life situations. The challenge was to design effective training scenarios that would allow employees to experience practical contexts and apply their learning from day one.Before implementing the Vyond solution, video creation processes were slow and costly. Designing content in other tools required developing each resource from scratch, which meant a large investment of time and reliance on specialized equipment.

Scalability and customization of training

With the arrival of 1,000 to 1,500 new employees per year, in addition to ongoing training for existing employees, the company needed a scalable system. The differences in employee profiles required customization of content, ensuring that both top performers and employees who needed more guidance would get effective training.

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Interactive video implementation with Vyond

Vyond was integrated as the primary tool for creating training videos. Its library of pre-designed templates and ready-to-use content allowed production times to be drastically reduced, eliminating reliance on graphic design teams.Videos created with Vyond were used to introduce realistic situations, making it easy for agents to connect with customer service scenarios. In addition, its integration with Articulate Rise and Storyline allowed for a seamless transition within the elearning courses.

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The results

Thanks to the implementation of Vyond, a 25% reduction in employee training time was achieved, allowing employees to be trained more quickly and onboarded more efficiently. The combination of interactivity, self-study and integrated assessments improved knowledge retention and the application of skills in real-life situations. The company now measures the variance in Customer Satisfaction Score (CSAT) before and after training, ensuring that the impact on service is positive.

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