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\nAt Actua we have had the privilege of accompanying ISDIN in the design of MyAcademy<\/strong>, a training ecosystem that goes far beyond a platform: it reflects its culture, drives talent and turns learning into a transformative experience.<\/p>\n An initiative that demonstrates that when technology, strategy and purpose <\/strong>are aligned, training can become a real driver of personal and organizational growth.<\/p>\n In this interview, the ISDIN team shares how they approached the challenge, what role Actua played as a strategic partner and how 'Isdinization' has become a unique onboarding experience.<\/p>\n Here is the full interview, don't miss it! <\/strong><\/p>\n-\n\nIn a business environment where talent makes the difference, ISDIN is clear that its growth is only possible if it drives each person toward their best version. This conviction - born of its aim to inspire people to enjoy healthier, happier and more beautiful lives - drives a development model that transcends traditional training. Together with Actua, the company has created MyAcademy, an ecosystem that not only manages learning, but also breathes the ISDIN culture, turning training into a transformative experience that unites technology, purpose and growth. <\/em>\n\n\u00a0\n\nWhat role does training play at ISDIN and how does it connect with the company's culture? <\/strong>\n\nIsabel Flores, Corporate Training & Learning manager at ISDIN (I.F.):<\/strong> At ISDIN we have the conviction that training is not just about giving knowledge, training transforms. It is not about knowing more, but about being better. And at ISDIN, that transformation is directly connected to our purpose: to inspire people to enjoy healthy, happy and beautiful lives. That's why, more than just providing content, we create learning experiences that drive real development: more autonomy, more creativity, more impact. \n\nOur BeYour BestYou program is designed to help people grow and when they do, so does ISDIN. Because only by growing from within can we inspire outward. In addition, we have a deeply rooted belief: \"We are the ones we've been waiting for\". So dedicating part of our time to training is a way of empowering ourselves and preparing ourselves to be that better version, leading our own growth. Because learning here is not a phase, it is an attitude. A way to move forward, grow and take care of oneself, of others and of the purpose that unites us. \n\n\u00a0\n![\"\"](\"https:\/\/actuasolutions.com\/wp-content\/uploads\/2025\/12\/ISDIN-Foto-1-300x186.png\")
\n\nWhat was the main challenge for ISDIN? <\/strong>\n\nM.B.:<\/strong> The biggest challenge was not technical, but cultural: we wanted Actua to reflect our vision of talent development. We were not looking for a merely functional platform, but a space that spoke our language, connected with our purpose and put people at the center of their own growth. In the beginning, that required many hours of joint work between our team and theirs. We told them our vision, what kind of experiences we wanted to generate, what role learning should play in the ISDIN culture and what tone every interaction with the platform should have. And to achieve this, it was essential for the Actua team to \"Isdinize\": to come in person, meet our people and breathe our way of working. This immersion accelerated mutual understanding and allowed us to move forward with agility and coherence. \n\nNot everything was immediate. There were adjustments, iterations and moments when we had to balance our dreams with the logical limitations of any system. But the most important thing is that we listened to each other and arrived at a result that we both liked. And when that happens, the process stops being implementation and becomes co-creation. \n\n\u00a0\n\nWhat was Actua's value proposition in the face of this challenge? <\/strong>\n\nGino D'Amico, Business Development manager at Actua (G.D.):<\/strong> Our proposal was always based on two pillars: technology and support as a strategic partner. We knew that ISDIN was not just looking for software, but for a partner who understood their business needs in depth. Our experience in the pharmaceutical sector and our consultative approach were key. Technology is the vehicle, but strategy and customer understanding are the destination. \n\nActua's approach goes beyond simple technological implementation. Consulting and strategic accompaniment allow us to adapt the solution to the specific needs of each client, creating a relationship of trust and collaboration. \n\n\u00a0\n\nOn a technological level, what did your solution offer to meet that need for 'Isdinization'? <\/strong>\n\nDavid L\u00e1zaro, Customer Success manager at Actua (D.L.):<\/strong> The flexibility and customization offered by Totara are key to adapting to the needs detected in demanding clients such as ISDIN. This potential has allowed us to make corporate training an experience for their employees, not only in the online channel, but also in the accompaniment of face-to-face sessions such as \"Isdinization\", which is a face-to-face training experience at another level. In addition, thanks to the graphic flexibility of the platform, we have been able to help ISDIN develop parallel training experiences with personalized appearances that help the user identify that this training is \"special\" compared to what they receive on a daily basis, as in the case of 'Living the skin'. \n\nI.F.:<\/strong> MyAcademy is capable of integrating all our training diversity: from elearnings and gamified content to live sessions that take place in our auditorium and are transmitted via streaming. All accessible from a single place, with easy navigation and with all KPIs centralized to provide real learning tracking. We worked hand in hand with Actua to make MyAcademy not only respond to technical needs, but reflect our culture, our way of learning and connecting. Actua helped us channel this complexity into a clear, agile experience aligned with ISDIN's purpose. \n\n\u00a0\n\nHow was the implementation and migration process approached? <\/strong>\n\nSergio Villa, Learning Solution consultant at Actua (S.V.):<\/strong> We approached it as a co-creation process from the very beginning. The initial phase was purely consultative; we conducted an in-depth analysis of ISDIN's training strategy to identify the key elements that would define success and to design together a solution that would respond to their culture. Once the strategy was defined, one of the most delicate technical steps was the migration of the training history. ISDIN had years of critical records, so we worked with their team to ensure a clean and consistent transition, ensuring that each employee retained their complete history on the new platform. \n\n![\"\"](\"https:\/\/actuasolutions.com\/wp-content\/uploads\/2025\/12\/ISDIN-Foto-5-300x200.png\")
\n\nHow have you adapted the training programs to make them accessible and customized? <\/strong>\n\nD.L.:<\/strong> Again, the key lies in the flexibility of the platform. By having the entire organizational structure of the company integrated, we can segment and assign training very precisely, launching specific programs for a profile in Corporate, an international subsidiary or a specific role. But customization goes beyond that: we focus very much on the experience. Thanks to graphical customization, we can create unique environments for key programs such as 'Living the Skin', making user interaction much more engaging and memorable than in a standard course. \n\n\u00a0\n\nWhat would you highlight about working with Actua? <\/strong>\n\nM.B.:<\/strong> I would emphasize communication and collaboration. It has been a process of challenging each other in a constructive way. We would present them with our needs, sometimes very specific, and they would invite us to reflect on the best way to implement them from a pedagogical and functional point of view. The weekly meetings and the fact that they came to our offices to get to know us better were key to building this relationship of trust. The ability to listen and propose joint solutions makes it possible to overcome challenges and build a lasting relationship. \n\n\u00a0\n\nAfter three years with the new platform, what are the most tangible benefits you have detected? <\/strong>\n\nI.F.:<\/strong> We have gained agility and visibility. We can launch training more quickly, customize itineraries according to profiles and follow up much more efficiently. But, above all, we have managed to consolidate our entire training value proposition in a single space: more accessible, more coherent and aligned with who we are as a company. In addition, technology has helped us to reinforce a cultural change: moving from \"I am trained\" to \"I develop\". Today our teams understand training as a living and continuous tool for personal and professional growth. And it shows. \n\nWe measure satisfaction with each training, and currently have an overall rating of 4.6 out of 5... and we keep getting better! and we keep improving! Beyond the data, the most valuable thing is to see how our people recommend content, suggest improvements or even build their own learning paths. That, for us, is the greatest indicator of success: when learning becomes something we want to do.\n\n\u00a0\n\nFinally, looking to the future, how do you envision the evolution of training at ISDIN? <\/strong>\n\nI.F.:<\/strong> The future of training at ISDIN is intimately connected to our purpose and our focus: Be Your Best You. We dream of training that is more accessible, more intelligent and more personalized; an environment where the content meets each person at the right time, with solutions that understand their needs and help them to advance autonomously. We are already taking steps in this direction: we incorporate tools that automate management processes and work with artificial intelligence to facilitate more interactive, agile and adaptive learning. Our differential advantage is the joint work between People Transformation and the Digital area, where we have AI specialists who help us identify and adapt the best technology. The future of training at ISDIN is not only digital: it is more human, more connected and more aware. Because learning well is also a way to take care of yourself. \n\n\u00a0\n\nHow will Actua accompany ISDIN in this imagined future? <\/strong>\n\nG.D.:<\/strong> Our role will continue to be that of a strategic partner. The platform is a solid base, but the real magic is in the joint evolution. We will continue to listen, propose and co-create solutions that not only respond to ISDIN's current needs, but anticipate future ones. AI is our next big step with Ayleen. It will be integrated into the LMS and provide quick access to training resources and personalized recommendations, while also addressing concept queries and adapting to each organization's culture in a way that will bring value to both administrators and end users. The partnership between ISDIN and Actua is an example of how strategic collaboration can transform talent management and prepare the company for the challenges of the future. \n