{"id":12833,"date":"2025-07-07T09:28:23","date_gmt":"2025-07-07T09:28:23","guid":{"rendered":"https:\/\/actuasolutions.com\/recursos\/loyalty-and-surprise-your-customers-with-online-training\/"},"modified":"2025-07-07T09:28:23","modified_gmt":"2025-07-07T09:28:23","slug":"loyalty-and-surprise-your-customers-with-online-training","status":"publish","type":"resource","link":"https:\/\/actuasolutions.com\/en\/recursos\/loyalty-and-surprise-your-customers-with-online-training\/","title":{"rendered":"Loyalty and surprise your customers with online training"},"featured_media":12549,"template":"","meta":{"_acf_changed":false},"categoria":[],"class_list":["post-12833","resource","type-resource","status-publish","has-post-thumbnail","hentry"],"acf":{"resource_type":"Blog","resource_featured":"No","show_date":"true","subtitle":"","resource_content":"<img class=\"wp-image-12550 aligncenter\" src=\"https:\/\/actuasolutions.com\/wp-content\/uploads\/2025\/07\/Actua-formacionclientes-mail-300x185.png\" alt=\"Customer training\" width=\"802\" height=\"494\">\n\n\u00a0\n\n<b>Educating your online customers<\/b><span style=\"font-weight: 400;\"> not only improves their experience with your product or service, it also strengthens the relationship, reduces support costs and increases their loyalty.<\/span>\n\n<span style=\"font-weight: 400;\">At Actua, we have been helping companies like yours to transform training into a strategic tool for more than 20 years. Today we would like to share with you a powerful and still little explored idea: using a   <\/span><b>LMS platform for customer training<\/b><span style=\"font-weight: 400;\">.<\/span>\n<h3><b>Training, the key to loyalty<\/b><\/h3>\n<span style=\"font-weight: 400;\">Learning Management System (LMS) platforms have traditionally been used for onboarding and employee development. <\/span><b>onboarding and employee development<\/b><span style=\"font-weight: 400;\">. However, its application in the  <\/span><a href=\"https:\/\/actuasolutions.com\/formacion-a-la-empresa-ampliada\/\"><b>customer and partner training<\/b><\/a><span style=\"font-weight: 400;\"> and partners represents a great opportunity for competitive differentiation.<\/span>\n\n<span style=\"font-weight: 400;\">Have you considered extending your LMS to your external network of customers, distributors or partners?<\/span>\n\n<span style=\"font-weight: 400;\">With a strategy of <\/span><b>elearning for loyalty<\/b><span style=\"font-weight: 400;\">you can:<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Streamline onboarding of new customers.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduce the burden on your support team.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ensure consistent technical and commercial discourse.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Deliver a memorable brand experience.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Increase retention and buybacks.<\/span><\/li>\n<\/ul>\n<span style=\"font-weight: 400;\">A well-trained customer <\/span><b>understands your value better, feels supported and is more loyal.<\/b><span style=\"font-weight: 400;\">.<\/span>\n<h3><b>Train your customers online with an LMS platform<\/b><\/h3>\n<span style=\"font-weight: 400;\">If you want your customers to get the most out of your solution, you need more than a user manual. You need a   <\/span><b>LMS platform for customers<\/b><span style=\"font-weight: 400;\">such as <\/span><a href=\"https:\/\/actuasolutions.com\/totara-txp\/\"><span style=\"font-weight: 400;\">Totara<\/span><\/a><span style=\"font-weight: 400;\">that allows you to create, automate and scale training.<\/span>\n<h4><b>What are the benefits of an LMS for customer training?<\/b><\/h4>\n<ol>\n \t<li><b>  Fast and scalable digital onboarding:  <\/b><span style=\"font-weight: 400;\">creates customized training paths by customer segment. Reduces activation times and accelerates product adoption. <\/span><\/li>\n \t<li><b>  Fewer tickets, more satisfaction:  <\/b><span style=\"font-weight: 400;\">trained customers generate fewer questions and fewer incidents. That translates into more autonomy, less burden on support and greater satisfaction. <\/span><\/li>\n \t<li><b>  Professional and consistent brand image:  <\/b><span style=\"font-weight: 400;\">design a training experience aligned with your branding. Reinforce your positioning and the perception of value from the first contact. <\/span><\/li>\n \t<li> <b> Data for continuous improvement: <\/b><span style=\"font-weight: 400;\">measure every step, make decisions based on real data.<\/span><\/li>\n<\/ol>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What courses do your customers complete?<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Where do they stop?<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">What content generates the most <\/span><i><span style=\"font-weight: 400;\">engagement<\/span><\/i><span style=\"font-weight: 400;\">?<\/span><\/li>\n<\/ul>\n<h3><b>Where to start?<\/b><\/h3>\n<span style=\"font-weight: 400;\">At Actua, we accompany you throughout the process to launch your customer training strategy with an LMS. <\/span><b>customer training strategy with an LMS<\/b><span style=\"font-weight: 400;\"> :<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We define the training strategy with you.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We implement an LMS platform adapted to your needs.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We create impactful content: videos, interactive pills, simulators, etc.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">We help you measure, optimize and scale the experience.<\/span><\/li>\n<\/ul>\n<b>Training your customers is no longer an option. It's a competitive advantage. <\/b>\n<h3><b>Success stories: Wallbox, Stuart and Ekon<\/b><\/h3>\n<span style=\"font-weight: 400;\">Companies such as <\/span><a href=\"https:\/\/actuasolutions.com\/proyectos\/wallbox-personaliza-su-ecosistema-de-formacion-impulsando-mejoras-en-costes-y-eficiencia\/\"><b>Wallbox<\/b><\/a><span style=\"font-weight: 400;\">, <\/span><a href=\"https:\/\/actuasolutions.com\/proyectos\/el-learning-hub-en-stuart-escalo-el-aprendizaje-de-forma-global-y-permitio-digitalizar-el-programa-de-embajadores-ambassador-program\/\"><b>Stuart<\/b><\/a><span style=\"font-weight: 400;\"> o <\/span><a href=\"https:\/\/actuasolutions.com\/proyectos\/como-cegid-ekon-revoluciono-la-formacion-para-clientes-con-su-campus-virtual-y-el-programa-de-captacion-de-talento\/\"><b>Ekon<\/b><\/a><span style=\"font-weight: 400;\">  have already adopted this approach. Thanks to a strategy of   <\/span><b>customer and channel training<\/b><span style=\"font-weight: 400;\">have achieved:<\/span>\n<ul>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Better understanding of the product.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reduction in response times.<\/span><\/li>\n \t<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Higher satisfaction and NPS.<\/span><\/li>\n<\/ul>\n<b>Do you want to know how to train your online customers?<\/b>\n\n<span style=\"font-weight: 400;\"><a href=\"https:\/\/actuasolutions.com\/contacto\/\">Speak to one of our experts<\/a> and find out how an LMS can help you improve loyalty, reduce support costs and <\/span><b>increase the perceived value of your brand<\/b><span style=\"font-weight: 400;\">.<\/span>\n\n<span style=\"font-weight: 400;\">You can also download our free ebook: <\/span><a href=\"https:\/\/actuasolutions.com\/recursos\/extended-enterprise-la-estrategia-que-extiende-la-formacion-a-todos-los-colectivos-de-la-organizacion\/\"><b>\"Extended Enterprise: The strategy that extends training to all groups in the organization.\"<\/b><\/a><span style=\"font-weight: 400;\">with case studies from Revlon, Wallbox and Kids&Us.<\/span>","resource_form":"","resource_file":"","webinar_id":"","webinar_date":"","custom_questions":null},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Loyalty and surprise your customers with online training - Actua<\/title>\n<meta name=\"description\" content=\"If you want your customers to get the most out of your solution, you need more than a user manual. 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